CREDIT CARD TRANSACTIONS
Your credit card details are guarded by best practice technology provided by our provider so you can order with confidence. All transactions are completed with the security provided at the highest-level encryption servers available. We do not get to see or retain your card details. All transactions are completed with the security provided at the highest-level encryption servers available. If for any reason you do not feel safe entering your credit card information on our site, please feel free to fax, e-mail or phone your order to us.
In some instances, there may be small variations to the price shown on your credit card statement from the price you have paid for your order. This occurs because of the time delays, and subsequent exchange rate fluctuation, between the day we charge your card and the day your credit card company charges your account. A surcharge may also be added by some credit card companies for international currency transactions.
NO TOLERANCE POLICY TOWARDS FRAUD
We will report credit card fraud to the relevant authorities of any attempted fraudulent order.
Here at Discoveries creating positive experiences is the spirit behind our brand and our Returns and Exchange policy. Please choose carefully, refunds are not provided for a change of mind, but we are happy to exchange or provide a credit note on goods if they are returned to us in original unused re-saleable condition within 14 days of purchase on presentation of the purchase receipt and a completed Return Form.
Any items that are faulty, were damaged in transit or were not as ordered can be returned within 30 days of purchase for a refund or exchange or credit note but will not be accepted unless accompanied by a copy of the purchase receipt. and a completed Return Form. Should you require a Return Form you can email us at email@example.com and we can send you a copy or call us on +64 9 2727141 and we will mail or fax you a copy.
Where a refund is requested and approved, we will credit your original method of payment with the price of the returned goods, excluding delivery charges (unless all the goods were faulty, damaged in transit or not as ordered). Please be sure to ship your item by insured, traceable mail.
Your name and details will be kept private in compliance with the New Zealand Privacy Act 1993. Nobody else will have access to your private details and we do not sell nor distribute your personal information to any third parties. Your email address will only be used by Discoveries to do the following:
- Acknowledge receipt of your order
- email a copy of your invoice/packing slip
- to email any correspondence relating to your order as required
- AND, for email newsletters if you opt to receive them.
Telephone numbers allow us, if required, to contact you about your order.
If you sign up for our Email Newsletter, you will know about our latest products and any current promotional offers. It’s easy to subscribe, just enter your details in the footer below under the Subscribe To Our Email List.